Important: Your Order Confirmation Email
Please check your order confirmation email thoroughly. If there are any errors or changes please email us immediately. Please note that changes cannot be made once your order is shipped.
We are pleased to accept orders by PayPal. We require receipt of payment prior to shipment of orders. Please note: PayPal also accepts Credit Cards VISA and MASTERCARD on our behalf and you are not required to have a PayPal account.
Postage is an additional charge, calculated at time of purchase.
Shipments and postage
Orders will generally be dispatched within 24 hours after receipt of payment and are shipped using Australia Post regular parcel post with tracking.
The delivery time by using Australia Post Regular parcel post is 5 to 7 days.
If you would like to use an alternative shipping method, please contact us.
Orders will generally be dispatched within 24 hours after receipt of payment and are shipped using Australia Post international parcel services with tracking.
Pricing and delivery times are calculated at the time of placing an order.
Delivery of your ordered product/s will be as set out on our website. Title in the goods passes to you when we have received payment. Our terms of payment are set out on the order page. All risk of loss or damage to the goods passes to you when we dispatch the goods.
Return and Exchange
sunSmudg are happy to refund/exchange if the product(s) is as new, and in their original packaging. This must be done in 14 days of receipt. Please note that shipping and handling of products is non-refundable unless the product has been deemed faulty.
Any complaint or product faults can be communicated directly to sunSmudg. We will endeavour to deal with your complaint within five working days of receipt. In the event where we cannot resolve your complaint immediately we will advise a likely time scale to you and keep you informed. You can contact us at firstname.lastname@example.org
All order cancellations must be made by email or phone or fax. Orders cannot be cancelled after they have been shipped. Please contact email@example.com
Privacy & Security
sunSmudg is committed to keeping your personal data confidential and secure. We do not sell, rent or loan your personal information to others.
Your privacy is important, so sunSmudg have created the following Privacy and Security Policy to let you know what information we collect when you visit our web site, why we collect it, and how it is used. We may collect information needed to contact you later. At sunSmudg we only collect necessary personal information that is to allow us to provide goods & services to you as a supplier of goods and information.
We respect your privacy. Unless you otherwise consent, we will use your personal information only for the purpose for which it is submitted, such as to reply to your emails, process billing and sending of information such as Newsletters. Please be assured we will not disclose information about you unless the disclosure is required or authorised by law, you have consented to our disclosing the information about you, or for another purpose (related to the primary purpose of collecting that information) that you would reasonably expect.
Linked sites, sunSmudg is not responsible for the privacy practices of sites linked to sunSmudg via hyperlinks, banner advertising or other means. Please take care at all times when visiting another site.
sunSmudg does not collect or gather cardholder information. While at times it may appear that cardholder data is collected on www.sunsmudg.com.au, the data is actually being collected either by PayPal Australia Pty Limited or SecurePay Pty Ltd (A business of Australia Post). PayPal Australia Pty Limited and SecurePay Pty Ltd are both PCI DSS (Payment Card Industry Data Security Standard) compliant. PCI DSS Compliance is a strict security standard the card schemes (Visa and MasterCard) have introduced globally to ensure personal information is properly protected.
Email Newsletter Subscription
All our newsletters contain a link to unsubscribe. You will not receive newsletters from us again if you choose to unsubscribe.
If you have any further questions with regards to sunSmudg please contact us.